https://www.revathyramkumar.com/about daily 0.75 2026-04-29 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/18f55bfd-3837-428e-9b4c-ade3f290fc38/pic.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/6c310908-5f29-4c1c-a7c1-5164145d8310/skill.png https://www.revathyramkumar.com/work daily 1.0 2023-12-04 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/4c0eb8d0-bfae-40c5-a52a-3da3c99b34b1/scroll-down-arrows.gif https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/adffb7e5-c51f-424b-b986-c835f292c27f/Designer+life.gif https://www.revathyramkumar.com/work/tute-me-l2y6t monthly 0.5 2021-12-31 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/50877791-3217-4806-8fc2-bd3eaa701ce2/Home.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/ee10ffcb-0c50-4dfd-8dab-99fec772fa44/Course.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/988f70c2-d673-4c25-a5d6-3c85960bff40/Filter.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/df2ee927-0795-434b-9574-e57c93f8de49/Cart.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/8190e8cc-fab8-4c11-8f22-f9e45f344bd5/Login+2.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5b95a13e-8e95-431e-9daa-e667ad8ce7cb/Login.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e7153960-da69-4f29-a753-22d4ddfa772b/Pay+2.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/16bf43ae-85e8-448b-8643-8a048d0daf7c/Pay.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/eb5ed9c0-58eb-4b61-be5c-dc848f0eed21/Single+Course.png Home - Tute Me https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/f83ae1aa-ada0-448d-a461-3968fe042d6f/home.png Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3b55384a-eff6-4ebf-897b-032e48252cec/designprocess.png Home - Tute Me - Make it stand out Design Process https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e3e21abd-5511-452b-be74-1a795554a155/painpoints.png Home - Tute Me - User Pain Points Pain points are any UX issues that frustrate the user and block the user from getting what they need. During the interview, I could capture the major pain points and address those during the ideate phase. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/d92d793c-665a-416c-83b4-9bb4ab55bab4/personas.png Home - Tute Me - User Persona User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/98c445cb-8387-4264-861a-aca3dad9dfe0/userjourney.jpg Home - Tute Me - User Journey Map User Journey Map https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/657e75c3-c8fa-4572-8ec0-fc5ad9f80a0b/Probstat.jpg Home - Tute Me Problem Statement https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/09b7bb29-02d6-498c-85dd-08e8f493f27e/sitemap.jpg Home - Tute Me Sitemap https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/9961dd01-a3c1-4112-a2b0-de96744a5496/Wf1.jpg Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/98d0c0f4-576a-4348-8a06-ab1f1a9ad90b/Wf2.jpg Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e177078f-99ef-43b8-84fc-8548f558ab3b/Wf3.jpg Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/4c9cb5a7-7708-4554-b088-b9ed9835fbb8/DG1.png Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/11676f53-79d5-4289-b9a8-d99a8a96b4f2/DG3.png Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/a09b61d1-d015-452a-993d-b068db29a142/DG2.png Home - Tute Me - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/85a2b211-6506-4286-bcb9-bf6b04df1ae0/LF1.png Home - Tute Me - Low Fidelity Prototype To create a low-fidelity prototype, I connected all of the screens involved in the primary user flow of adding a course to the cart and checking out. At this point, I had received feedback on my designs from members of my team about things like placement of buttons and page organization. I made sure to listen to their feedback, and I implemented several suggestions in places that addressed user pain points. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/6d81957c-4874-4237-92b2-e16d38a7ee08/US1.jpg Home - Tute Me - Usability Study The user wanted to have a primary action button from the homepage to view courses The user wanted to save the order for later The user wanted to have a global search https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/20c69e17-7e40-4cb9-8edb-0f437933a25d/US2.jpg Home - Tute Me - Based on the insights from the usability study, I made changes to improve the site’s overall flow. One of the changes I made was adding the option to add the global search at the header Added SAVE for Later option as a feature to the cart https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/f5652b34-a035-4fb1-847a-acb0c7e2c50a/HfP1.png Home - Tute Me - High Fidelity Prototype My hi-fi prototype followed the same user flow as the lo-fi prototype and included the design changes made after the usability study, as well as several changes suggested by members of my team. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/41d630c4-51e9-4ab5-88a1-0c7e535a7d0d/undraw_complete_design_ongo.jpg Home - Tute Me - Accessibility Considerations I used headings with different sized text for a clear visual hierarchy I used landmarks to help users navigate the site, including users who rely on assistive technologies I designed the site with alt text available on each page for smooth screen reader access https://www.revathyramkumar.com/work/mom-kitchen-l2y6t-s8e36 monthly 0.5 2022-01-04 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Home - Mom's Kitchen https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e621e1e7-ab58-49e2-bc10-a21e2b29eb9d/menubg.jpeg Home - Mom's Kitchen - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/81edaeec-01d8-4e23-9746-253da1d0a013/painpoints.png Home - Mom's Kitchen - Make it stand out User Pain Points https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5bc21258-45e8-4c74-b9bf-b24d2665df16/persona.jpg Home - Mom's Kitchen - User Persona User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/26cb6eaa-52cc-46fe-bddb-cd61d9ee8908/persona2.jpg Home - Mom's Kitchen - Make it stand out User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0c666488-1adb-4f4e-9fbc-ddec74ec91b0/userjourney.jpg Home - Mom's Kitchen - User Journey Map User Journey Map https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/bf416838-7814-40b7-a29f-159afdc94213/probmstat.jpg Home - Mom's Kitchen - User Persona Problem Statement https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1d2d776d-06a4-4ea9-b5a3-56e9bb5efe86/comp.jpg Home - Mom's Kitchen - Make it stand out Competitive Analysis https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/72553eaf-06f0-4121-a41e-f8b3fe2dda95/Storyboard-BigPicture.jpeg Home - Mom's Kitchen - Make it stand out Story Board - Big Picture https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/9ab4ab6e-e956-44c9-ba4f-7473b5330a10/Storyboard-Closeup.jpeg Home - Mom's Kitchen - Make it stand out Story Board - Close Picture https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/99381627-dc0d-4814-9c33-2ac7bdbf82d6/wf1.jpg Home - Mom's Kitchen - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/d35e18a7-3e46-4471-880a-933303836d57/df.jpg Home - Mom's Kitchen - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7b6531c8-c737-4523-be57-8a86d55291e4/Lf.jpg Home - Mom's Kitchen - Low Fidelity Prototype Using the completed set of digital wireframes, I created a low-fidelity prototype. The primary user flow I connected was ordering food, so the prototype could be used in a usability study. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/93e5c834-0b17-4627-bc8a-35df8a34c4fa/Mk1.jpg Home - Mom's Kitchen - Mockups Based on the feedback from the usability study I made changes to the Data of Booking and Time of Booking https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3fbd0eb9-0793-4d2d-a7cf-e43b8dac0b3f/Mk2.jpg Home - Mom's Kitchen - Added Cancel Order based on the feedback from usability study https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/8f1a040f-502b-4923-b0be-8d7dfc98fb0f/Hf.jpg Home - Mom's Kitchen - High Fidelity Prototype The final High Fidelity Prototype displayed the clean user flows for ordering food and reservations. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/99dd2aac-31c3-4cbf-b361-fc6a09290f8c/undraw_personal_notes_-8-n63.jpg Home - Mom's Kitchen - Accessibility Considerations Provided access to users who are vision impaired through adding alt text to images for screen readers. Used accessible colors Used detailed imagery for food to help all users better understand the designs. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b35544ed-dcea-4f7f-8078-b602233e45d9/deviceframes.png Home - Mom's Kitchen - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/68412854-43b5-4c7d-be20-374efc419ca9/sticker.png Home - Mom's Kitchen - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/work/vclean-l2y6t-s8e36-kdt2l monthly 0.5 2022-01-05 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/dd310021-9a22-4547-a6d5-1f8deadd6171/banner.png Home - Vclean Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/60faad22-26c1-4075-9b3b-b2065b3e4bde/AM.jpg Home - Vclean Services - Based on the user interviews, I created the affinity mapping and then plotted down the themes and opportunities. Affinity Mapping https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c2be941c-d975-4a3d-bf16-ee2960fe10c3/userresearch.png Home - Vclean Services - Make it stand out Themes and opportunities https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/058286a8-6081-49c5-a1bb-a122356048b5/persona1.jpg Home - Vclean Services - Make it stand out User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b6c1dceb-4de0-4969-8077-c70635898eee/featurepng.png Home - Vclean Services - User Persona Feature Prioritizing https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c30508f4-b447-4c4f-83ca-678f3ff10303/persona2.jpg Home - Vclean Services - Make it stand out User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/95f06476-c545-424b-bdf8-f9e99dfd6a03/login.png Home - Vclean Services - Make it stand out Login User Flow https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3863232e-66a7-4b92-89c7-0cb37fb58c76/chart.jpg Home - Vclean Services - Key Findings User Journey Map https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1641429860449-NYA5OPZWPK44XY3PNUDI/unsplash-image-gcHFXsdcmJE.jpg Home - Vclean Services - Design: Concepts & Sketching User Journey Map https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b23e4933-368d-4496-a7e3-3e59c4108c96/crazy+eight.jpg Home - Vclean Services - Our product should focus on customer satisfaction. Things to consider: Crazy Eight Techinque https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/ea1added-b03b-493e-86ff-f782a0200ba5/iteration.jpg Home - Vclean Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/d3e77f26-f7ab-4067-b4dc-b0f74b4aa114/DF.jpg Home - Vclean Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7cbd2f0e-9532-4a67-a3ba-913c599a84ca/Lf.jpg Home - Vclean Services - Low Fidelity Prototype Using the completed set of digital wireframes, I created a low-fidelity prototype. The primary user flow I connected was scheduling the cleaning, so the prototype could be used in a usability study. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5e0975d2-e9e4-4ff0-af5c-ba98a2ae531d/usability.jpg Home - Vclean Services - Usability Study Designs went through multiple iterations based on accessibility feedbacks and user testing. Based on Accessibility testing, I had to refine the screens with a better color palette and font sizes. Usability feedback helped me to provide the best solutions by preventing the drop-offs in between the booking. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/2ad754b0-371e-426c-a1ee-60553ddd8fae/HF.jpg Home - Vclean Services - High Fidelity Prototype The final High Fidelity Prototype displayed the clean user flows for scheduling the cleaning service and managing the booking. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/d1d75af2-69bc-48a0-ae73-409aabfcc984/Illustration.png Home - Vclean Services - Accessibility Considerations Provided access to users who are vision impaired through adding alt text to images for screen readers. Used accessible colors Used detailed imagery for food to help all users better understand the designs. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/ba36f3a9-4f9e-48dd-b80b-c679334efd00/color.jpeg Home - Vclean Services - Make it stand out Accessibility considerations https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5d705798-a737-4531-af72-1c99322b2e6c/deviceframes.png Home - Vclean Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7dba5ede-b851-4ea5-a354-90b4bce879be/Style-Guide.jpg Home - Vclean Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/work/plant-ville-l2y6t-s8e36-sn3g8-8p8hb monthly 0.5 2022-01-05 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b8a35da3-a3d2-4eca-80be-844ecfdf8024/deviceframes+%281%29.png Home - PlantVille - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cb4de1da-1e70-4327-88e6-b2afffba6ca5/persona.png Home - PlantVille - User Persona User Needs https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/2b74ed83-a0f0-4d06-b49c-3e6a24e065ec/lf.jpg Home - PlantVille - Make it stand out Crazy Eight Technique https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/097fb05f-7948-4ee9-9c14-2d4e69958f83/Df.jpg Home - PlantVille - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/bd89d0b0-4d23-4231-9c3c-78c00fefb481/Hf.jpg Home - PlantVille - High Fidelity Prototype The high-fidelity prototype followed the same user flow as the low-fidelity prototype, including design changes made after the usability study. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/eb3414d8-0894-40ef-a58c-dca45c79b8d7/undraw_remotely_-2-j6y.png Home - PlantVille - Accessibility Considerations Clear labels for interactive elements that can be read by screen readers. Used accessible colors Images are supported with labels and alt tags https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/eaa95173-54af-43fb-9894-b61ea66850dd/Logo.png Home - PlantVille - Logo Design After a few trials and errors, I created the logo for Plantville app using the idea of a plant theme with adobe illustrator. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7cb839bd-594b-4ab9-a7ca-c5425aed2e72/deviceframes+%282%29.png Home - PlantVille - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/work/gold-age-l2y6t-s8e36-sn3g8 monthly 0.5 2022-01-05 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3fb4479e-9825-480b-9a15-b4ea27a94176/deviceframes.png Home - Gold AGE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/4e9ee5e5-c888-48df-8e8a-f9ecb18789b4/designprocess.jpg Home - Gold AGE - Make it stand out User Pain Points https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1d66a605-3956-4e7b-bb46-97dbbe7c7fbb/persona1.jpg Home - Gold AGE - User Persona User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b288f71e-063c-4896-a5a2-325219cda7c3/persona2.jpg Home - Gold AGE - Make it stand out User Persona https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/ee3f16a9-bd7d-41bb-82f6-e213126fa746/probm.jpg Home - Gold AGE - User Persona Problem Statement https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/9ff38bf7-331f-49c1-b6a3-ede6c2bde956/craxy8.jpg Home - Gold AGE - Make it stand out Crazy Eight Technique https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3239a2ad-9d2c-40ec-b54a-e313692de677/DF.jpg Home - Gold AGE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3224de25-2c1a-4c48-af2f-5173a7f98320/Lf.jpg Home - Gold AGE - Low Fidelity Prototype To prepare for usability testing, I created a low-fidelity prototype that connected the user flow of viewing an item and scheduling the delivery https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/6bf07be4-17de-47bd-951e-91f4ed8b0d17/painpts.jpg Home - Gold AGE - Usability Study During the usability testing, I could collect more insights regarding the user flow. The user couldn’t remember the pharmacy address The user wanted an option to get both prescribed as well as over the counter medicines Couldn’t find the address and insurance details https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/f6d6198b-815f-4c6e-82b8-5096e54394ee/mk3.jpg Home - Gold AGE - Mockups Based on the insights from the usability studies, I applied design changes like Providing options for prescribed and over the counter medicines Editing the insurance details Based on the study, introduced a new screen with a list of pharmacy details. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/a3573765-605b-49ef-a28d-584da2fb070a/Hf.jpg Home - Gold AGE - High Fidelity Prototype The high-fidelity prototype followed the same user flow as the low-fidelity prototype, including design changes made after the usability study. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0367791d-9c38-47ff-b599-013607c97db5/undraw_web_browsing_p-77-h-2.png Home - Gold AGE - Accessibility Considerations Clear labels for interactive elements that can be read by screen readers. Used accessible colors Images are supported with labels. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/bfabbef1-831f-4c1b-8ee2-d8abcd58579c/deviceframes+%285%29.png Home - Gold AGE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0aee828c-4c88-4ad4-be6c-0ca7d9cc2e02/sitemap.jpg Home - Gold AGE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/4243a6fd-907e-44b9-b165-0f2c9eb337b4/deviceframes+%286%29.png Home - Gold AGE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/myprojects daily 0.75 2026-04-29 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c94774c2-2896-4878-8b8c-485ccad71550/tools.png Apple Projects - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/myprojects/customer-replace-szn8c-phams monthly 0.5 2022-01-14 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1642123372067-FAXPSGS9HPR3KF6U0D6M/unsplash-image-yl5mP6gcPoc.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/afa11dea-46ad-4f77-96aa-89932aa72767/Timeline-bro.png Apple Projects - Customer Replacement Tool - Define The first step I usually take is to define the general business needs, requirements for the project, understand the deliverables, timeline and expectations. It's important to always stay on the same page with the rest of the team. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c37b812d-9ecd-4a74-bd43-b93db47dec4c/Team-bro.png Apple Projects - Customer Replacement Tool - Discovery During the initial discussions with the stakeholders, we found that the existing 3rd party tool was not helping the agents to do the replacement process. They had to navigate from their portal to Apple.com and create the requests. Also, this process required some manual intervention. Often it is necessary for the user to separately open the AOS internal store to determine the part number of the product to be shipped to the customer. The business wanted to automate the process and they also wanted to monitor the Order progression and Shipment updates. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b8accd34-9a4e-4936-86bb-deea37cbfd3c/Business+Plan-pana.png Apple Projects - Customer Replacement Tool - Analysis There are 4 scenarios used by our business partners to resolve these issues: Receive Only - Receive the customer’s bad unit and appease them financially. Appeasement - Do not ask for the bad unit to be delivered, but send a replacement unit to the customer free of charge. Standard Replacement - Receive the customer’s bad unit and upon receipt, trigger the replacement order. Advanced Replacement - Send a replacement to the customer prior to receiving the bad unit. Penalties result if the bad unit is not received. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/101aac49-7713-4022-bbb5-a7ac8d496a97/Collab-bro.png Apple Projects - Customer Replacement Tool - Ideation During the ideation phase, we came up with several ideas based on the feedback we received and one of these ideas paved our way to create a “Material Lookup Application” that will facilitate the proper material determination based on user selections, retrieve price, and availability of the product. This will be used in the appeasement models where a product is shipped to the customer free of charge to make the customer and give a whole new experience. We also created a dashboard to monitor the shipping status. In scope was to find the closest match or upgrade the product when the agents don’t find the exact product to ship. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/91914a1e-28ae-423f-86aa-d255cfb3ee04/1.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/394735d6-0fba-464a-aaa1-334f994e500b/6.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/39363299-7588-49d1-bc85-7fa766e3aabf/5.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/27b97669-a9b5-4f65-bb0a-5de18c1bd4e8/2.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/112747ca-20a9-4edc-8ab1-9ebb5399e66b/3.png Apple Projects - Customer Replacement Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5fe3dba4-a08d-4767-a8a2-de1cdfd4c6e3/Day+of+people+with+disability-bro.png Apple Projects - Customer Replacement Tool - Accessibility Issues As part of this project, we had to meet Apple’s AA+ Accessibility standards. I worked with IS&T CoE team. They are the Subject Matter Experts to help in the areas of web accessibility. As this was on the SAP portal, we had issues with iframes. Major issues were related to Voice over, keyboard users. Few examples Clear and Search buttons are inaccessible to VoiceOver users. “Receive Only”, “Ship Only”, “Advance Exchange”, “Receive and Ship” in accessible for VoiceOver and keyboard-only users. Donut chart inaccessible to VoiceOver and Keyboard only users. Provide native button element Provide hidden main heading(H1) All interactive elements must be accessible using the keyboard only. Buttons (All, complete, pending, error, canceled) must be exposed as a tab to VoiceOver VoiceOver label must match the visual label Almost all the major accessibility related issues were fixed and got signoff before the Go Live! https://www.revathyramkumar.com/myprojects/shipping-htknt monthly 0.5 2022-01-14 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1642024201205-8MJR4IYXWGZTIMENQHAD/unsplash-image-MGaFENpDCsw.jpg Apple Projects - Shipping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c3c42953-ead4-430a-bc93-2efe75f6ea72/Search+engines-rafiki.png Apple Projects - Shipping - Discovery I collected the business requirement through multiple discussions that happened along with my team. Our goal was to understand the major pain points and usability issues. We planned to run a usability evaluation for assessing the current state of the user experience which can be used to reference as a baseline to compare after the prioritization and implementation of the design recommendations. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/586eba59-8c19-41f2-987f-d3385f143c8e/Freelancer-bro.png Apple Projects - Shipping - Scenario “Alena is an Apple engineering manager that wants to send company-branded T-Shirts to her team for achieving their goals. She relies on the Apple Shipping platform to make the transition.” We ran the usability evaluation for 4 users remotely and summarized the insights https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1c8f7e3c-cdbe-4b34-a027-bad38c0c8883/Usability+testing-amico.png Apple Projects - Shipping - Evaluation Highlights •The final score is a major issue, whereas 49 of the 60 issues are classified as “major blockers”. There were no tasks that scored in the green zone. •In observation of user emotion, 26 caused the user anxiety, 12 - confusion, and 22 - curiosity. •Many of the issues can be ‘quick fixes’ for the development team. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0b4ffa6e-93a1-4eca-858b-2e8e36358770/Checklist-pana.png Apple Projects - Shipping - Top usability areas to focus on Presentation: The app makes labels/instructions look different from options Affordance: To provide clues to let users know what things are interactive Consistency: app should do the same things in the same ways; app should do things the way the OS does https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b6b6fd7e-1ea0-4814-b4ba-2f6011afc0d1/issue-1.png Apple Projects - Shipping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/49b45d30-7fd3-4b22-bbff-1ba77d2b860f/issue-2.png Apple Projects - Shipping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/03f59708-30f8-46cf-a23a-740de2b3e888/priority.png Apple Projects - Shipping - Prioritization Matrix Based on the feedback received during the evaluation, we created the prioritization matrix to make an agreement as a team on what are the issues that can be addressed during the first sprint. Following that, we created new designs. Below are a few samples. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/883e97f7-ae22-42cd-b7bb-4b2b95b857cf/Home.jpg Apple Projects - Shipping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/574dc070-15e4-4e7b-8dca-4469c7542658/Create.jpg Apple Projects - Shipping - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/myprojects/plano-htknt-szn8c monthly 0.5 2022-01-14 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/54c8cfa5-e3ce-432a-b24b-2bba73dac175/banner.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e1a6555d-c3f0-4b02-b189-2197e43e107a/Consulting-bro.png Apple Projects - Planogram Tool - Define Earlier to this tool, we had another digital tool that was being used only with the Apple Stores. We learned that currently, the reseller stores were using a third-party tool that was not scalable, inefficient, and had a performance issue. With our earlier version, we were able to win the business confidence and they were ready to build a similar tool with more flexibility for global use. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e673fbac-2824-4094-a64f-02fe697696d3/Brainstorming-bro.png Apple Projects - Planogram Tool - Discovery With all the discussions that we had with the stakeholders. I understood the expectation was to make a digital product that was scalable across devices like iMac, Laptop, and iPad. For the initial phase, our goal was to build a web application on the portal. Also, as part of this, we also targeted generating the pdf version of these planograms to the reseller stores. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b83773eb-21dd-41bd-97bd-697b138bd1f5/Design+Process-rafiki.png Apple Projects - Planogram Tool - Ideation We started with the draft version of the templates. As we already had our prior digital tool for reference, we took that as the base and started building the wireframes. As part of our design process, We had to consider the below aspects and had to create separate screens to do all the necessary setup to create a planogram Products are items like iPhones, iPad, and Accessories that can be placed in the Reseller Stores for merchandising purposes. Visual Elements can be defined as anything that you want to include on a Fixture that is not a product. For example, a Graphic Panel or a 3D table surface is a visual element. A Configuration is a collection of planograms that fit directly onto a Store Map. It is the tool that the user uses to tell the Stores which planograms belong in the store. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/6acdd7c9-7dc9-42dd-86a6-4947f573ee4b/initial.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/62fa9b42-aece-4b3c-8fba-7a4d00b3f26e/wireframe.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/49fe0dfd-cfb2-467b-a0ae-d3c3d51d97bd/7.png Apple Projects - Planogram Tool https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/b4d39c7b-e51e-4cd0-b93d-96afc58a3f16/1.png Apple Projects - Planogram Tool - Visual Mockups The Planogram application is an essential aspect of the merchandising workflow within this tool. Planograms are the areas of the store that are merchandised, so that will be the demo tables, demo counters, wall bays, and accessory fixtures. Drag multiple kits to complete the planogram placements. Click Save to commit the changes to the system https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cd1e359c-8077-482a-9e29-9527ce5040a3/5.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7b8a0517-d03b-4db4-8717-6d98d0c990be/6.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/70d96413-8413-4bbd-a957-87fb0b3aff45/8.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/a0150881-66b4-4666-919d-04c5274ab0e4/3.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0c4a2067-f5b4-4624-9a77-9fe14790e62a/5.png Apple Projects - Planogram Tool - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.revathyramkumar.com/fortinet daily 0.75 2026-04-29 https://www.revathyramkumar.com/fortinet/advancesettings monthly 0.5 2023-12-04 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/7a793837-a87d-4792-85d8-dc6acf026a20/inner+bg.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/9a7029ac-d91a-41d7-b0ca-7b304f355d2e/Content+team.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/17a0126f-bbfe-45a9-bf81-d7d013ae76b6/Collab.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c9405ca3-cf3f-4492-969f-80327c652860/UI-UX+differences-amico.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cc98e473-6e2e-417e-b443-2851c86b584c/Usability+testing.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0c0f2616-56d2-4371-a936-fbbfc456219f/wf1.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e3a22493-4221-4476-bd66-624014725cfa/Configuration+-+Advanced+settings.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/5b4df947-4c8a-4b54-acb5-6275b6e77a98/wf2.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/6a33ff18-914c-4285-9562-99cc2d2061bd/Configuration+-+Advanced+settings+-+Additional.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/ff579546-7ccb-4084-8b6a-ab65cbf3ad01/Configuration+-+Advanced+settings1.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/be2d236c-7998-4acb-9b97-1986c8ccbeb3/Configuration+-+Advanced+settings2.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/718ed75d-0e8c-4ed1-bf5e-b7b5f0827a78/Thinking+face.png https://www.revathyramkumar.com/fortinet/workloaddetails monthly 0.5 2023-12-04 https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/c7810db3-5d2e-42a0-b06d-dc0d3630637e/mockup-of-a-gold-macbook-air-resting-partially-towards-the-right-23680.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/3c0f2009-f805-4e42-8bfd-cb79fcc8ef1e/discovery.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cf21d27a-bd1a-4567-806e-226bafbaec50/idea.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/34e43012-9a7e-4c4b-8063-2a3a8f5ab907/ideation.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/2abe1f29-f9b9-4954-ac0b-517f96b6aa4b/test.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e31471e6-dec8-4f61-a3a3-ac6f61c9ffbf/Workload+Risk+Summary+-+WL+Details+Panel.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cd0ce934-22cd-4949-bc0d-36dc4f76820b/wf.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1a974804-1828-4af1-a4f5-7a36ab9e95ee/Display+panel-multiple+MAC.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/e169b5de-341c-4027-b690-994200535766/Style+Guide+for+DEV+Team.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/1542d56b-3381-4940-ba97-9e176ea4445d/Display+panel-wf.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/638978a4-c443-4d69-990c-ff177428decf/Display+panel-one+MAC.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/abe4c088-3ad4-4c0d-b328-7e02b5ccf819/Workload+Risk+Summary+-+WL+Details+Panel-Final.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/0d9b0971-fbee-4686-9491-e5458d852cd0/Insights+-+Maps+-+Fabric+_+With+FortiManager.png https://images.squarespace-cdn.com/content/v1/61c8cf4cd18a015a9c2e447d/cfd6fe2f-03ad-41e7-8211-aac1b1416bd5/Critical+thinking.png